A values-led organisation

There's no doubt our three state-of-the art facilities unite to create a second-to-none hospital group in Auckland. But it's the people within the walls that elevate MercyAscot to the exceptional. All of our 600+ staff put our values in practice every day.

We are all adaptable and accountable. We value effective communication and great customer service.

Every day we challenge ourselves to make a positive difference to our patients, to our specialists and to each other. It's the MercyAscot 'X' factor and it makes a big difference.

customer service

Customer Service

We anticipate needs, own problems, respond quickly delivering customer focused solutions.



We are committed to open, honest, timely and respectfull communication.



We are ready to adapt to furutre trends and we respond to changing needs.



In everything we do we are accountable to the customer, our team, our organisation and our profession.

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