OUR HAND HYGIENE 

MercyAscot Hospital has been embedding the World Health Organisation (WHO) 5 Moments of Hand Hygiene (5MHH) into our clinical care since 2012. This model of hand hygiene is used in many health environments around the world, including New Zealand District Health Board hospitals.  Each of the 5 Moments represent a key opportunity at which a healthcare professional should wash or alcohol gel their hands. 

To maintain our performance in this important area trained Gold Auditors conduct observational auditing on a regular basis to monitor compliance with the 5 Moments. MercyAscot has placed alcohol hand gel dispensers within every patient zone to enable our teams to correctly perform the 5MHH. We invite our patients, families and friends to participate in hand hygiene and also to encourage health professionals to practice good hand hygiene. Clean hands give safe care!

More information on benchmarks and our performance

 

OUR PATIENT SATISFACTION

99.0% of patients, who responded to our patient satisfaction survey in the first quarter of 2017 (January - March), would recommend our organisation/services to their friends or family.

Part of the MercyAscot vision is to provide excellent service and care so we really value feedback from our customers. That's why we send every patient a patient satisfaction survey to give them an opportunity to tell us about their experience.

Through 2016, 41% of our patients responded. This gives us a huge amount of feedback to drive improvement initiatives where they are needed and to celebrate success where our teams have really made a difference. Customer service is one of our core values and our patient's feedback helps us to continuously improve in this area.

Read here what patients say about us.

 

OUR SURGICAL WORK

A significant volume of elective surgery across a range of specialties is performed at MercyAscot. Our top 5 specialties based on rolling yearly average volumes are listed in the table below:

Based on the volumes of elective surgery performed in New Zealand District Health Boards (DHBs), as reported by the Ministry of Health; when compared to all of the DHBs, MercyAscot does the 4th largest amount of elective surgery in New Zealand.

More information

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