Coming into Hospital

While your surgeon is responsible for directing and planning your treatment, your care will be delivered by our teams at Mercy or Ascot Hospital.  Your surgeon has chosen us for a good reason; when it comes to your health, we leave no stone unturned.

Our goal is personalised service.  When you are with us, you are the most important person in the room and our team is wholeheartedly committed to your care. 

Below is information to assist you before admission, during your stay and for your return home.

In addition to information about your specific procedure/operation, your surgeon's rooms will also give you a copy of our patient information booklet to read and forms to complete prior to your admission.

Depending on which of our hospitals you are due to have surgery at, please:

  • Read the Mercy Hospital or Ascot Hospital patient information booklets and make sure to watch our Patient Experience video.  Encourage a member of your family or a friend who is caring for you to do this too.
  • Ensure you have completed all the forms for the hospital where you are having your surgery (as listed below) and send them to us.  The hospital must receive your forms at least ONE WEEK prior to your admission.

Click here to visit our Patient Information and Forms page to view and download any of the following information for both Mercy and Ascot Hospitals

  • Patient Information
  • Consent Form
  • Health Questionnaire
  • Registration Form

If you have any questions please contact:

  • Mercy Hospital Customer Support:  09 623 6833 or
  • Ascot Hospital Customer Support:  09 520 9575
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