Your Account

You will usually receive separate accounts from your surgeon, your anaesthetist and MercyAscot.

MercyAscot hospital charges include accommodation, operating room fees, anaesthetic supplies, medication and medical supplies.

There may also be additional charges for X-rays, physiotherapy or laboratory services.

Personal expenses such as toll calls, beverages from the drinks trolley and visitor meals will be charged to your account.

Your invoice will be posted to you approximately five working days after discharge. All collection or legal costs incurred in recovering any debt will be charged to you.

Patients with insurance

If you had prior approval from your insurer, once you have received all the invoices relating to your surgery, you must complete a claim form and forward all this to your health insurer. 

After the hospital has received payment from your insurance company, MercyAscot will then forward you a statement showing any amount outstanding that has not have been covered by your insurer.

 If you didn't have prior approval from your insurer, you will have paid the total estimated hospital costs on admission.

You will be invoiced for any additional costs approximately five working days after discharge, or notified of any refund.

Overseas patients

Overseas patients must contact Customer Support (Mercy Hospital 09 623 6833 extn 28460, Ascot Hospital 09 520 9500 extn 69134) prior to admission to obtain an estimate of hospital costs. You are then required to pay the total estimated cost on admission. You will be invoiced for any additional costs approximately five working days after discharge, or notified of any refund.

ACC patients

Your hospital accounts will be paid directly by ACC.  You are required to pay any personal expenses incurred such as toll calls, drinks and visitors meals on discharge.

You will also need to pay for any take-home medication when you're discharged.

Payment options

If you'd like to pay your account with us by Internet banking, please ask for our account details. 

MercyAscot also accepts cash, most credit cards, bank cheques, and EFTPOS. 

Personal cheques are accepted by prior arrangement only. Personal cheques must be deposited five working days prior to admission to the hospital to allow for clearance. 

Top | Back | Print