Your rights and responsibilities

MercyAscot is committed to delivering care within the Code of Health & Disability Service Consumers' Rights.

We encourage you to:

  • Be actively involved in decisions about your care
  • Respect the rights of other patients
  • Comply with our no smoking policy.


MercyAscot complies with the Health Information Privacy Code. All personal information is protected by the Privacy Act 1993.

By law, we must retain your health information for ten years. You have the right at any time to access and correct any health information about you held by MercyAscot.

If you have any questions or concerns about the way in which your health information is managed by MercyAscot, please contact our privacy officer, or discuss with your clinical charge nurse, or the duty manager.

Patient Satisfaction

Our objective is to provide excellent service and care, and we value feedback from patients. Please pass on any comments or compliments you may have to the clinical charge nurse. You do not need to wait until you are discharged if you feel dissatisfied.

Receiving information from patients can alert the team to problems that may not previously have been identified. If you are not satisfied with the response you receive or you wish to inform us of your concern in writing please address your concern to the chief operating officer who can:

  • Discuss a problem with you confidentially
  • Help with any concerns you may have about the care you receive, and with your permission talk to appropriate employees
  • Give you more information about your rights as a patient.

We may ask you to complete a Patient Satisfaction Survey after you have been discharged. We would appreciate you completing the survey and returning it to us so we can understand and measure the service we provide.


Access to the health and Disability Consumer Advocacy Service, a free confidential service, is available by calling 0800 555 050, faxing 0800 2787 7678 or emailing

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