Mercy Hospital and Ascot Hospital
Normal visiting hours are 12pm – 8pm. However, alternative arrangements may be made by prior agreement.
Because of the specialised care required by patients in the Intensive Care Unit (ICU) and Cardiac Ward, patients are not allowed visitors. These are ‘restricted access’ areas. Individual visits may be approved by the Charge Nurse Manager on a case-by-case basis.
Patients in the Cardiac Investigation Unit (CIU) are allowed one visitor each.
Children under 12 are not permitted to visit the above units without prior approval from the patient’s Charge Manager.
Due to the specialised care required by patients in the High Dependency Unit (HDU), children under the age of 12 are not permitted to visit without prior approval from the patient’s Charge Manager.
Mercy Hospital is located at 98 Mountain Road, Epsom. The hospital is about six kilometres from Auckland city centre. If arriving by car, please enter via the gate signposted 'Main Entrance' on Mountain Road (near to Almorah Road). See directions to our hospital and hospital site map here.
The main entrance has direct access to the car parking building. Please drive up the ramp to the first floor, where you will find the dedicated patient drop-off area and car parks.
PARKING AND MOBILITY ACCESS
Mobility parking at Mercy Hospital is available on level 1 of the parking building in the drop-off area. Proceed up the carpark ramp and turn left. For patients of the medical specialist centre, there are mobility car parks located on the ground floor outside the centre. As you enter Mercy Hospital parking from Mountain Rd, drive to the left and follow the sign saying ‘Specialist Centre Parking’.
Standard parking charges apply to mobility parking bays, and you must display your mobility parking permit at all times.
Mercy Hospital parking operates on a ‘pay by plate’ basis. On arrival please enter your vehicle’s license plate into one of our payment terminals or through Mobile Parking App - Parkiwi. The first 30 minutes are free and apply only once plate details have been entered into a payment terminal. Parking time limits are in effect and parks are marked (P90, P180 and All Day Parking).
Visitors can follow signage through the carpark to the overbridge which leads to the new reception. There are also green pedestrian pathways that give clear routes to and from reception on foot.
Entrances around the hospital are open from 7 am - 8 pm. After that time, visitors should use the main entrance, which is open until 8:15 pm. Entry to the hospital outside of these hours is available through the intercom located by the reception entrance.
WHEELCHAIR ACCESS TO THE BUILDING
From parking on level 1
From level 1, you can access the main reception on level B1 by a ramp located next to the parking machine.
From parking on ground level
Follow the green pathway from the car parking machine towards the building for lift access to the main reception on level B1.
Ascot Hospital is located at 90 Green Lane East, Remuera, just off the Greenlane motorway interchange in Auckland. There is a patient pick-up and drop-off zone outside the main entrance to the hospital. See directions to our hospital and hospital site map here.
PARKING AND MOBILITY ACCESS
Mobility parking at Ascot Hospital is available at the front of the main entrance. Standard parking charges apply to mobility parking bays, and you must display your mobility parking permit at all times.
90-minute parking is available at the front of the building and there is a large car park at the rear of the hospital operating on a ‘pay by plate’ basis. On arrival, please enter your vehicle’s license plate into one of our payment terminals. The first 30 minutes are free and apply only once plate details have been entered into a payment terminal or through Mobile Parking App - Parkiwi.
WHEELCHAIR ACCESS TO THE BUILDING
From the front entrance carpark
You can access the hospital via the level front entrance, where you will find the main reception and lifts to access other floors.
From the back entrance carpark
You can access level 2 via the ramp access at the back entrance of the hospital. Lifts are available on level 2 to access other floors. The main reception is located on level 1.
There is a wide range of services and facilities available at both Mercy Hospital and Ascot Hospitals to assist you during your stay.
To find out more about associated providers and associated businesses located at Mercy and Ascot Hospitals please visit our 'Services' page .
Mercy Hospital
Pharmacy
Mercy Pharmacy is located on the Mercy hospital site. The pharmacists are on-site to ensure you get the best from your medicines during your stay with MercyAscot. Prescriptions whether for discharge or from a community prescription can be filled during opening hours. An exclusive range of gift items are available for the convenience of visitors and patients
Monday - Friday 9.00am - 4.30pm, Saturday 9.00am - 12.00pm
Radiology
Mercy Radiology provides extensive services for inpatients. These charges are in addition to hospital costs.
Café
Mercy Café is conveniently located beside Mercy Pharmacy and offers a range of food, sandwiches, cakes, and drinks. Free Wi-Fi is also available.
Opening hours:
Monday - Friday: 7:30 am-3 pm.
Saturday, Sunday, and public holidays: Closed.
Physiotherapy
Physiotherapy services are available and may be requested by your surgeon to assist in your recovery. There is a separate charge for this service.
Other services
The following additional services are available on the Mercy Hospital site if you need to access them:
- Laboratory services
- Interpreter services are available if required and need to be arranged through your surgeon's rooms prior to admission. There is a charge for this service.
- Pastoral Care services
- Dietitian services. There is a charge for this service.
Ascot Hospital
Pharmacy services
Ascot Pharmacy is available for all your pharmacy needs, including a range of retail items. Hours of business are:
Every day including public holidays 7.30am - 10.30pm
Radiology
Ascot Radiology provides extensive services for inpatients. These charges are in addition to hospital costs.
Café
Resus Café is located on Level 2 of Ascot Hospital, and offers a range of hot food, sandwiches, cakes and drinks. Free Wi-Fi is also available.
Hours:
Monday - Friday: 7:00 am-2 pm.
Saturday, Sunday and public holidays: Closed.
Physiotherapy
Physiotherapy services are available and may be requested by your surgeon to assist in your recovery. There is a separate charge for this service.
Other services
The following additional services are available on the Ascot Hospital site if you need to access them:
- Laboratory service
- Interpreter services are available if required and need to be arranged through your surgeon's rooms prior to admission. There is a charge for this service
- Pastoral Care services
- Dietitian services. There is a charge for this service.
Medical back-up
Medical practitioners are available on site to provide support to the nursing staff as required.